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All orders are processed within 24 to 72 business hours (excluding weekends and public holidays).
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking link.
UK: 6–12 business days
Irland: 6–12 business days
US: 6–12 business days
Canada: 8–15 business days
🌍 Other countries: 8–18 business days
🕐 Delivery times may vary during busy periods (sales, holidays, etc.) or due to unforeseen circumstances beyond our control.
Shipping is free for all orders shipped to UK/Irland/US, with no minimum purchase required.
As soon as your Vividcraft is shipped, you’ll receive an email with your tracking number.
Please note that tracking updates may take up to 72 hours to appear, depending on the carrier.
It is your responsibility to ensure that the delivery details entered at checkout are correct.
If an order cannot be delivered due to an incorrect or incomplete address, Vividcraft cannot be held liable, and no refund will be issued in such cases.
If a parcel is not collected, refused, or returned to the sender, reshipping fees may apply.
No refund will be issued for parcels returned to us due to a prolonged absence, incorrect address, or failure to collect the package.
If you haven’t received your order within the estimated delivery time, please contact us at hello@vividcrafft.co.
Our team will respond within 24 to 48 business hours to assist you.
